1. General Refund Guidelines

• Refunds are processed according to the airline’s fare rules and cancellation policies.
• Not all flight tickets are refundable. Promotional, discounted, or special fares may be non-refundable.
• If your ticket qualifies for a refund, the refundable amount will depend on the airline’s cancellation charges, fare conditions, and any applicable Smart Fare Trip service fees.

2. Customer-Initiated Cancellations

If you wish to cancel your booking:

• Contact our support team by email or phone as soon as possible.
• Cancellation charges will be applied according to the airline’s policy.
• Smart Fare Trip service fees may apply in addition to airline cancellation charges.
• Refunds can only be processed after the airline approves the cancellation request.

3. Airline Cancellations or Schedule Changes

If an airline cancels your flight or makes a significant schedule change:

• You may be eligible for a full or partial refund, travel credit, or a free date change, depending on the airline’s policy.
• Our team will assist you throughout the refund or rebooking process.

4. No-Show Policy

If a passenger fails to board a scheduled flight without canceling in advance:

• The booking will be treated as a No-Show.
• Refund eligibility will depend entirely on the airline’s no-show policy.
• Most no-show tickets are non-refundable.

5. Refund Processing Time

Refund processing times may vary depending on the airline and payment provider.

• Airline review and approval: 7–21 business days
• Refund to the original payment method: 3–10 business days after airline approval

Processing times may be longer during peak travel periods or due to airline-specific procedures.

6. Service Fees

Smart Fare Trip may charge service fees for:

• Ticket cancellations
• Flight date or itinerary changes
• Special booking or travel assistance requests

These service fees are separate from airline charges and are generally non-refundable.

7. Partially Used Tickets

Refund eligibility for partially used tickets is determined solely by the airline’s fare rules. In many cases, partially used tickets are not eligible for refunds.

8. Refund Method

Approved refunds will be issued to the original payment method used at the time of booking.

For security reasons, refunds cannot be transferred to another bank account, card, or payment method.

9. Disputes and Chargebacks

If you have any concerns regarding your refund:

• Please contact Smart Fare Trip before initiating a chargeback with your bank or card provider.
• Our support team will make every reasonable effort to resolve your issue promptly and fairly.

10. Contact Us

For refund requests or questions regarding this Refund Policy, please contact us:

Smart Fare Trip

Email: info@smartfaretrip.com

Phone: +44 020 3951 5334

Address: Office No. 439, Cunnery Rd, Manchester, M1 2ED, United Kingdom